Frequently asked questions

SavYour is an independent household cost review and complaint support service for people in Ireland. Tell us who your providers are and what you pay. We review the areas you choose, look for where you may be overpaying and explain your options in plain English.

We review regular household costs such as: Energy, Broadband and mobile, Insurance, Subscriptions, and other provider bills you want checked. We only review the areas you choose.

No. Uploading a bill is optional. You can complete the form by telling us your current provider and what you pay. A recent bill or screenshot can help us check details such as your tariff, contract, renewal date or account reference, but you can continue without one.

For each cost you want reviewed, tell us what you know about: your current provider, what you pay, your plan, tariff or renewal date if you know it, and any relevant account details. Do not worry if you do not have every detail. Give us what you have. We may contact you if we need something else to complete your review.

Your €39 Savings Action Plan gives you a clear, category-by-category view of: what you are paying now, where you may be overpaying, what you could save, and the specific next steps — providers, rates or changes worth acting on. We aim to deliver it within 3 days.

Your Savings Action Plan is usually ready within 3 days once we have the information we need. We email it as soon as it is ready.

No. We do the research and prepare the information you need. You review it and decide what to do next. Nothing is switched, cancelled or submitted without your say-so.

Yes. You pay SavYour directly. We do not take commission, referral fees or paid promotion from providers. That means our recommendations are based on what looks best for you — not on who pays us.

No. Savings depend on your current arrangements, the information you provide and the rates or offers available when we complete your review. We show you what you could save. Any figure is an estimate until you decide to act and a provider confirms the available terms.

For a Savings Action Plan, if our review does not identify annual savings greater than the fee you paid, we refund your fee in full. If we identify qualifying savings and you decide not to act on them, the fee is not refundable. You are paying for the review and recommendations; the final decision remains yours.

We ask at checkout whether you want us to start your review straight away. Before we begin work, you can cancel within 12 hours of payment for a full refund. Your cancellation and refund rights are explained clearly at checkout and in our Terms.

Complaint Support helps you raise a clear complaint with a provider. For €49, we review the information you provide, prepare a structured complaint narrative and draft the initial correspondence you need to send. It is designed for situations such as billing issues, service failures, cancellation problems or a provider not dealing with your complaint properly.

No. We prepare the complaint and help you understand the next step, but you send it to the provider yourself. We do not act as your agent or contact providers on your behalf.

No. Providers make their own decisions, and we cannot guarantee a particular outcome. We will tell you honestly whether there is a viable basis for the complaint and prepare the strongest clear case we can from the information you provide.

You can receive a full refund if you cancel within 12 hours of payment before we begin work. We also refund the fee if, after reviewing your case, there is no viable basis on which the complaint can be progressed. Once we have started work on a complaint with a genuine basis, the fee covers that work. A provider's final response, or whether you are satisfied with it, does not determine whether the fee is refundable.

No. SavYour provides research, information and clear options to help you make your own decision. We do not provide regulated financial, insurance or legal advice. We do not advise on or arrange products such as pensions, investments, mortgages or life assurance.

We only ask for the information needed to complete your review or support your complaint. We do not sell your data, share it with providers or contact providers using your details. Your card details are handled by our payment provider, not stored by SavYour. Read our Privacy Policy for full details.

SavYour is for people aged 18 or over who live in Ireland and want help reviewing their own household costs. The service is for personal household use, not business costs.