Broadband, phone and TV bill review

We review your broadband, home phone and TV costs, check whether you're paying more than new customers for the same service, and give you the steps — whether that's moving provider, renegotiating your current deal, or removing services you're no longer using.

Your intro contract has ended

Most broadband providers offer intro rates for 12 or 18 months. When those end, the price steps up — often by a significant amount — and stays there unless you contact your provider or move. Many customers don't notice until they check a statement.

New customers pay less than you for the same service

Broadband providers routinely offer lower prices to attract new customers. If you've been with the same provider for more than a year without renegotiating, you may be paying more than someone signing up today for an equivalent package.

Your bundle includes services you're not using

Many packages include a home phone line or a TV tier that made sense when you signed up but no longer does. Paying for unused services is a cost that's straightforward to reduce — either by downgrading or moving to a package that fits how you actually use it.

How SavYour helps

1

We review your current deal

We look at your provider, exact package name, contract end date and current monthly cost. We check whether you're still on an intro rate or have been rolling on a higher price since it ended.

2

We compare what's available

We check what new customers are being offered today and what retention deals your current provider is likely to apply. We look at like-for-like speed and service — not just the cheapest available regardless of quality.

3

We give you the exact next step — you take it

That might be a call to your provider's retention team with specific points to raise, an online switch with details of what to expect, or a package downgrade. We set it out clearly; you make the call.

What we look at

  • Current provider
  • Exact package or plan name
  • Account number (if you have it)
  • Contract end date
  • Current monthly cost
  • Broadband speed tier (e.g. 150Mb, 500Mb, 1Gb)
  • Whether your bundle includes home phone or TV
  • Whether you're actively using all parts of the bundle

Flat, one-off pricing

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Common questions

What is a loyalty penalty on broadband?+

A loyalty penalty is the difference between what you currently pay and what a new customer would pay for the same or equivalent service. Broadband providers often offer discounted intro rates to attract new sign-ups, while existing customers who haven't renegotiated remain on older, higher-priced contracts. The gap can be substantial.

Can I get a better price from my current provider without switching?+

Yes, in many cases. Calling your provider's retention team — especially when you're out of contract or close to it — often results in a better rate or a matched deal. We tell you whether this is the right move for your account and what to say when you call.

Will switching broadband affect my home phone number?+

If you want to keep your home phone number, number porting applies — your new provider requests the transfer from your existing one. This is standard and handled as part of the switch process. We include the specific steps in what we give you.

What if I'm still in contract?+

We check your contract end date as part of the review. If you're mid-contract, we factor in any early exit fee and tell you whether acting now or waiting until your contract ends makes more sense financially.

Do you cover streaming subscriptions as well as TV bundles?+

TV services bundled with your broadband — where they appear on the same bill — are included in a broadband review. Standalone streaming subscriptions like Netflix or Disney+ are covered by our subscriptions review.

Also covered by SavYour

See what you could save on broadband

We review your broadband costs and send you a clear Savings Action Plan with the exact next steps.

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